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IVR and call management by DS Cyberspace

Every call answered,
or called back.

A business number with a menu, calls sent to the right person, every call recorded and every missed one followed up — for clinics, hospitals, schools and any business that lives on the phone.

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A customer support agent on a call at her desk

No call lost

Missed calls are listed, assigned and called back, and the caller gets a message straight away.

The right desk, first time

"Press 1 for appointments" sends the caller to the people who can actually help.

Every call on record

Recordings, notes and outcomes, so a complaint can be listened to rather than argued about.

Why IVRSmart

Most businesses lose calls they never hear about — the line was busy, the desk was empty, it was after hours. IVRSmart answers every one, sends it to whoever can help, and turns the ones nobody picked up into a list somebody calls back.

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IVR menus

Multi-level menus with a recorded or typed greeting, changed from the browser whenever the business changes.

  • Multi-level
  • Recorded greetings
  • Text to speech

Call routing

Round robin, by department, by time of day, or back to the agent the caller spoke to last.

  • Round robin
  • Departments
  • Sticky agent

Agents on any phone

Calls ring on the team's mobiles or desk phones — no exchange and no special hardware to buy.

  • Mobiles
  • Desk phones
  • Shifts

Call recording

Every call recorded, with the caller told so, and searchable by number, agent and date.

  • Announced
  • Searchable
  • Retention set

Missed-call follow-up

A WhatsApp or SMS goes to the caller at once, and the call lands on a call-back list with a name against it.

  • Auto message
  • Call-back list
  • Assigned

Business hours

Closed messages, holidays and voicemail, so a call at night still leaves something behind.

  • Holidays
  • Voicemail
  • Closed message

Live dashboard

Calls waiting, answered and missed, and who on the team is free — as it happens.

  • Waiting
  • Answered
  • Agent status

Click to call

Call a customer from the browser through the business number, with both sides' numbers kept private.

  • From the browser
  • Number masking
  • Logged

And the rest of it, in the same login.

None of it is a separate product, and none of it needs a second account.

How it works

One call, from the first ring to the follow-up, without a sticky note.

  1. 1

    Choose a number

    A local or toll-free business number from a licensed telecom partner.

  2. 2

    Build the menu

    Record the greeting and set the options, from the browser.

  3. 3

    Add your team

    Put agents in departments and set their hours and phones.

  4. 4

    Answer and follow up

    Calls ring the right person, and the missed ones become a call-back list.

A support team on calls
What sets IVRSmart apart

More than a phone number.

The parts of a business's phone line that usually live in a missed-call list nobody reads.

Missed calls

Missed calls become a to-do list

Each one assigned to a person and closed when the caller has been reached.

Menus

A menu anyone can change

New timings, a holiday or a new department — changed in the browser, live on the next call.

Phones

Works on the phones you have

Agents answer on their own mobiles; nothing is installed at the office.

Recordings

Recordings you can find

Search by number, agent or date, and listen in the browser.

After hours

Night calls still count

A closed message, a voicemail and a call-back list for the morning.

Reports

Numbers that add up

Calls, answer rate and missed calls, by hour and by person.

Built for India

The rules a business phone line works under, taken seriously.

Five Acts and codes bear on a business phone line in India. Here is what each one asks for, and how IVRSmart is designed around it.

What this is, and is not. These describe how IVRSmart is designed. They are not a certification, an audit or a legal opinion, and none has been issued — the business stays responsible for its own registrations, its own consent and its own filings, and software only makes them easier to keep. How we handle data is set out in our privacy policy, and anything else we will answer on a call.

The software

Telecom Commercial Communications Customer Preference Regulations, 2018

Under TRAI's regulations, commercial calls go through DLT registration and respect the do-not-disturb registry. Outbound reminders run only on registered templates and to people who agreed to them.

The software

Digital Personal Data Protection Act, 2023

Phone numbers and recordings are personal data. Callers are told the call is recorded, recordings are kept for as long as you set, and they can be deleted on request.

The business

Telecommunications Act, 2023

Numbers and connectivity come from licensed telecom operators. IVRSmart is the software on top of them, not a telecom service of its own.

The software

Information Technology Act, 2000 and SPDI Rules, 2011

Recordings and call logs travel on encrypted connections and sit behind role-based access.

The business

Consumer Protection Act, 2019

A complaint made on the phone is still a complaint. Recordings and call notes mean it can be traced and answered.

Hear IVRSmart on your own number.

Tell us how the work runs today and we will walk you through it — on a call, or in person if you are nearby.

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